Every company need technical assistance. An IT service desk or helpdesk support solution provides your company with a single point of contact to ensure that your technical issues are resolved quickly and effectively so that you can keep your business running.
Our tried-and-true IT services offer easy-to-reach helpdesk support to assist you in troubleshooting and resolving issues as they arise. As an eminent IT company in Delhi, we have a dedicated support team to assist you with your technological issues, giving you a single point of contact for any questions, service requests, and other technical assistance.
Our experts are well-trained and have years of experience in customer service and problem-solving. They can tackle any issue with your hardware, software, or operating systems, utilizing industry-leading tools and methods to ensure that your systems are running at maximum efficiency.
Our dependable support team assists in a variety of methods in addition to our helpdesk solutions. Whether your problem requires remote or onsite assistance, our knowledgeable advisors will handle it promptly and effectively to maximize your uptime.
All industry best practices are followed by our helpdesk support services. These are some of them:
• Tracking issues
• Detailed data on consumption
• Analysis of the underlying causes
• Prioritized escalation with an objective of the first-call resolution
• Bilingual access
Octonava has made significant progress in providing AMC services for desktops and laptops. These administrations are widely sought because of their flexibility and unwavering quality.
AMC for Desktops and Laptops is a contract in which we look after your computer and its connected parts after the warranty period has expired.
Under a service contract, we provide professional onsite and remote support for networks and PCs. We proactively monitor the network to discover and handle any issues using best troubleshooting techniques. We attempt to do this by focusing on each project individually and cultivating a positive relationship with our customers. Network Cabling, Wi-Fi Installation, Firewall Installation, Data Security Solutions, Computer Hardware Maintenance, and Anti-Virus Solutions are some of the services we provide. Our collaboration with hardware partners allows us to provide the most cost-effective quotes.
Non-Comprehensive Annual Maintenance Contract: A non-comprehensive Computer AMC simply provides repair and services, with the client bearing the expense of any defective equipment.
Comprehensive Annual Maintenance Contracts (AMCs): Comprehensive AMCs cover all aspects of a computer (Here, you are not charged separately for the labor or for the parts replaced).
All updates, antivirus, security, and monitoring are handled by us. Every day, you'll be able to tell if your systems are in good shape.
• Support & Helpdesk
Our technicians can help your users over the phone, through a remote session, or in person. Quickly get access to high-quality tech support.
We retain thorough documentation and analysis of your systems on file, and we meet with you regularly to keep you informed.
At Octonava we believe in offering the best IT solution to clients to assist them in smoothly running business processes. We provide customized support services that meet your business needs. This is what makes us a prominent IT & computer service provider in Delhi.
Domain Knowledge: We've amassed extensive domain knowledge in a variety of IT infrastructure components, such as hardware, networking, and software.
Experience: Professionals who are proficient in a variety of businesses technologies and on a variety of modern systems.
Flexibility: We offer a variety of flexible and customized solutions to meet the needs of our customers.
Customer satisfaction: We consider end-users to be more than simply users; they are also customers. Our agents' service reflects this core value, and it has helped our clients improve their customer satisfaction (CSAT) rankings.
Quality: Constant quality improvement.
• Server Management
• Desktop & laptop AMC
• Backup & Restore of the System
• Assistance in an Emergency Situation
• Troubleshooting Networks
• Remote Installation
Helping businesses thrive, grow, and expand with supreme IT support services. Hire the best IT support in Delhi to streamline your business systems.