Octonava is for

We are here to serve you in a better way with innovative ideas

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Octonava home page

Featured Services

We provide variety of services and solutions, some are here as well

End-User Computing
Support (EUC)

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Scripting
Projects

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Web Development
SOLUTIONS

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Mobile Application
Development

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Graphic Design
Solutions

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Content
Writing

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Our Strength

Reliability

  • We have our own SLA Management system for EUC Support.
  • We provide support even after 2 days of fault resolution (applies on Home Support).
  • We provide an engineer for monthly inspection at Client’s site (applies on EUC Support).

Transparency

  • We provide monthly data of call records & issues resolved in response of calls (applies on EUC Support).
  • Our SLA Management will always be visible to the Clients (applies on EUC Support).
  • Before Accepting any project there will be complete documentation including Quotations, Workflow & timelines.

Data Security

  • We practice machine locking (applies on EUC Support).
  • We have implemented idle session timeout control (applies on EUC Support).
  • We follow automatic clipboard deletion (applies on EUC Support).
  • We sign Non-Disclosure Agreement as well for implementing Startup projects.

Cost Effective

  • High quality service will be provided at reasonable price.
  • Free monthly inspection like System Health Check (applies on EUC Support).

Response Time

  • As we have pre-defined SLA Management system, our ticket response time will always be 30-35 mins (applies on EUC Support).
  • For big projects we can conduct demo session on work-progress on weekly basis.

Internal Training

  • User interaction & training (Skills development training as per business requirement).
Octonava strength
Octonava company's overview

Company Overview.

Our story began in 2012. Back then we were just class fellows who wanted to do something big in life on their own basis & now here we are…

  • We specialize in providing expert IT Tech support services & solutions (End – User Computing Support) including Monitor Infrastructure, Identify problems and errors, Ensure resolution of incidents/requests and Reports Management techniques to improve client’s positioning in IT Infra with the promise of reliability and resourcefulness to provide practical, cost-effective solutions as System maintenance and support has always been a challenging task especially when you want to ensure your system functions seamlessly without any hardware, software failover bottlenecks.
  • We provide Web & Mobile App Development, Scripting projects, Graphic Design & Content Writing.

Our Vision

Automation

Soon we are going to automate most of the ticket solving processes like User has to run the script provided by us for installing & resolving their issues.

Chatbot Integration

Only by interacting with Chatbot Interface User can get most of the issue’s resolutions within a few minutes.

Resolution Analysis

We will cater ticket resolution time & generate analysis on that so that we can serve our client within SLA.

Pro-active Monitoring

We are planning to integrate Monitoring tool with our business in next quarter as this can pro-actively tells us about any system failure going to happen in future.

Global Presence

We have started our business from Delhi, India but this is not it. We want to see ourselves all over the world.

Octonava Vision